A couple of weeks ago I headed to Atlanta for Retailer Training. I’m so honored to be a Miss Mustard Seed’s Milk Paint Retailer, but to also be a Retailer Trainer for the line is such a blessing! Not only do I get to be among an elite group of retailers (and incredible people), but I also have the pleasure of being on the MMSMP Team, too!
Most people probably aren’t aware of how much planning goes into such an event like training 30 retailers: the location, the emails, the paperwork, the training guide, the catering, the meetings, and let’s not forget about the supplies. Without the supplies there is no training. Luckily the supplies shipped from Jennylyn at Homestead House Paint Co. (the manufacturer extraordinaire), which included paint, brushes, aprons, training guides, and more, arrived in Atlanta safe and sound. The boxes we sent 10 days ahead of training via UPS got hung up along the way due to “inclement weather”. Those boxes contained all of the wood sample boards that we were going to paint on. The hubby painstakingly cut and sanded all of those boards with a lot of love and patience and now his handiwork was held hostage on some UPS truck in Atlanta and no one at UPS could tell me where they were. Bum. mer.
I woke up on Saturday morning in Atlanta and after a few frustrating phone calls with UPS, I decided I needed to take matters in to my own hands. I searched online for a local Home Depot store (650 Ponce de Leon Avenue NE, Atlanta, Georgia). Having the management background that I do, with a specialty in logistics, I knew I didn’t want to head out in a taxi without knowing if there was someone there to assist me with cutting the boards once I arrived. So I called ahead of time and asked for the manager on duty and was patched through to a very nice man who was patient while I told him my plight and that I was far away from home without a saw or any way to cut boards. He said and I quote “you come on in and we’ll get your boards cut.” Awesome, I thought. Phew. I headed downstairs, hailed a cab and headed to that Home Depot (about 8 minutes away). I walked in, walked right up to the customer service desk and asked for Peter (I believe his name was). The lady paged him. He called the desk and it appeared as if she was receiving instructions. She quickly paged another man and then relayed “someone will be here shortly to take care of you.” Wow, okay. Soon a very nice man appeared, introduced himself as Cory and said “I’m here to help you.” We walked together to the lumber and I once again hand picked the wood to be cut. He warmed up the saw and got to work cutting 144 (yes 144!) 8 inch boards.
Once the boards were cut, I knew I’d also need sandpaper to sand down all of the rough edges, so we walked over to the sandpaper and I grabbed what I needed. I then asked if I could have a box from their packing supplies department to put all of the boards in. He said “of course”. I then said I was going to call a cab. He put his hand on my shoulder and said: “No need. Home Depot is going to take care of you. We’re going to take care of all of this. On us. And we’re going to give you a ride back to your hotel.” What? I must have looked at him like he was nuts. He said “Yes, no need to pay a thing. It’s on Home Depot. We just want your trip to get better.” I began to cry. You see, this kind of thing doesn’t happen to me. The universe seems to enjoy giving me a hard time which is why it actually didn’t surprise me when my boxes didn’t arrive. Of course they didn’t! It’s sort of par for the course. But not on this day. No, on this day someone said: I WANT TO HELP YOU. A nice man and his team at Home Depot said “I want you to have a great day.” How incredible!
Thank you Home Depot. Thank you Peter. Thank you Cory. You made this girl’s trip much nicer, yes, thank you. And retailer training went off without a hitch. Thank you, thank you, thank you!
P.S. This is not a paid post. This is just an experience I had at Home Depot and thought it was worth sharing!
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